Nancy Y. Schumann DDS

I wanted to change our dentist to one that was closer to our home, so I tried Dr Schumann's office. I Called several times on 5-21-2013, however no answer, finally left message. No call, so called back around 12 noon 5-22-2013. The receptionist was incredibly rude. Repeatedly told me that she had to have insurance card before appointment so she could check insurance and break down cost. When I said; "I get it, no need to keep repeating yourself", she repeated herself again acting like we might not have had insurance or couldn't pay. My husband is an active duty officer and commander in the Air Force. We obviously have seen many dentist in our numerous moves, however never have I encountered a receptionist so condescending. I now believe the rumors about this office concerning at least the receptionist. Any employer that would let their employee talk down to clients or future clients does not deserve your business. She obviously doesn't need new patients, go elsewhere. Dr Schumann could be an excellent dentist, but your fist impression of her business, is not a good one.