MicroShip, Inc.

I hired MicroShip to transport a formal dining room table and chairs from Chicago to New Jersey. They told me they make this particular trip all the time and that it would only take 2-3 weeks after pickup. While they picked up the furniture promptly, I didn't hear back from them about delivery.



I called their office two weeks after pickup and was told they'd return my call. Nothing. Finally, one month later, I was told by the owner that the furniture would leave Chicago the following week. I explained that the paperwork had been misleading since I expected the furniture earlier. He essentially told me that I had misread their crystal-clear contract. About 15 minutes later, he called me back to apologize (for calling me an idiot), explaining that they had misfiled my paperwork, which is why the furniture was not shipped out earlier. (No one told me that.)



When the furniture finally arrived, 7 weeks after pickup, the hardware connecting the table leaves was missing, and one of the $500 chairs had a broken back support. After submitting my claim, I received a letter saying they had forgotten to charge me for the insurance premium, but the cost of repair was less than the premium--so they would do me the favor of not charging the difference between the repair and the premium.



In addition to the annoyance of the missing hardware and the broken chair, I noticed on the shipping label that the people who picked up the furniture marked every piece as damaged, scuffed and scratched - to prevent claims on the other end. Since most of the furniture arrived in pristine condition, one can only assume that drivers are instructed to make these blanket claims re: condition to reduce the incidence of claims.



I was very disappointed in the service and lack of professionalism by Micro Ship and would recommend finding another option - or covering all of your bases since this vendor is more interested in hiding behind loopholes than in customer service.