More Info
- Email Business
- Brands
- standard
- Payment method
- visa, amex, discover, mastercard
- Neighborhood
- Sterling Park
- Category
Reviews
06/15/2019
Couldn’t be happier with the service, speed and price at Honest Tom’s! Facilities are clean and comfortable, and the staff is honest and helpful!
W. C. Marlowe
02/19/2019
On December 28, 2018 I went to this place at about 8:10 a.m. to have the front brakes (rotors and pads) replaced in order to pass the safety inspection which the car did not pass the day before. I sat there and waited...and waited...and waited, and after two & a half hours, realizing no one was working on the car for quite some time, I decided to ask a simple question: “What was the status on the car”, the response I got from the person whose name is BEN who claims to be the/a Store Manager – no business cards at sight to confirm it- was, "we are waiting on some parts”, and “we got the wrong ones".
Although I consider myself a VERY patient person, there are moments when you have to leave that aside and speak up. I went ahead and asked this BEN why no one had had the slightest gesture/common sense and basic respect and decency to inform that to me before, rather than having me wondering what was going on. I told him that they, as a whole business have to understand people set time aside to be there, time some don’t get paid for and that we all have things to do and no one like to waste time. Had someone told me it would take way longer than anticipated I would have either 1.) Requested a loaner car as I NEEDED to do other things as well, 2.) Keep waiting OR 3.) Take the car somewhere else. Long story short, this BEN got extremely defensive, I mean EXTREMELY, and said to me a few things in the heat of the argument, quote "I DON'T KNOW WHAT YOU ARE GOING WITH THIS...", "SHUT UP", "DUDE", "I DON'T WANT YOU TO KEEP TALKING", "MAKE SURE YOU WRITE MY NAME CORRECTLY WHEN WRITING A REVIEW AS I KNOW IT WON'T BE GOOD; and finally, to confirm his total lack of professionalism, despotism, cynicism and ARROGANCE, he said to me to "GET OUT OF MY STORE AND WAIT OUTSIDE UNTIL THE CAR IS READY", which I complied since it is not my business place, right after I told him to stop/cancel my service since I would take my car and my business somewhere else. I did!
05/10/2017
I went to "honest" Tom's to have my power steering fixed. After replacing the pump and valves there was a puddle of power steering fluid beneath my vehicle two days later. I returned the vehicle requesting it be fixed, and a few days later after pulling it off the lot the power steering would not work at all while in reverse. I returned to request a refund or a fix and they said they would not touch the vehicle because of an oil leak (which was not there prior to the initial fix, and there is no documentation regarding the leak). When I kindly asked for a refund they called the police and said I was trespassing. I will be moving forward with a lawsuit to recover the $1300 I wasted in sending my vehicle here. I have never encountered a worse business experience in my life. Do yourself a favor and avoid going to this business.
05/02/2015
Want the best mechanic in town - go to HT!
HT Auto Care is the best out there. Not only do you get the best rates, they go above and beyond to help you stay on the road. Most recently they dealt with the insurance company and helped me through a bad accident. I would never go anywhere else.
Details
Phone: (703) 444-6582
Address: 45635 Shepard Dr, Sterling, VA 20164
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