Urban Beauty Supply

Not sure what's with the racist and insulting reviews...this place is great! Nicest staff! Best prices! I love this place!

I encourage NO ONE to shop here. My reason? This past Saturday, March 24th 2012, I went to exchange a tub of unopened kinky curly curling custard because I found it at TARGET on 119th and black-bob for $8.48 the advertised shelf price, not a sale price! At Urban beauty the same exact product retails for $16.99. What a big difference, huh? I entered the store to find about 10 people waiting in line to pay for their merchandise by the only employee in the entire store & I was fine with waiting because she obviously had no help, which is the fault of the unrefined owner of the store for not hiring more help. After getting in line to exchange the product for another, the owner walks in and DID NOT greet a single person waiting in line, he DID NOT offer to help his struggling employee to check out customers because he is way too cheap to put another register in his growing business (TIME TO UPGRADE). Instead he walks behind the counter where he stood there with a puzzled look on his face & told me that the product I brought to exchange looked like it had been opened. That is RUDE! How are you going to accuse a paying customer of returning an opened product without even taking the time to observe it yourself? Even after the employee behind the register showed him that it wasn't opened, he continued to argue with me about how he THOUGHT it was open. After I called him out about his rudeness, he continued to disrespect/doubt my price observation about the cost difference of the product without looking at me, and insisted to his employee "it doesn't cost $8.48 at Target, it must be on sale, that's not the real price.” Unbelievable, right? Again, how RUDE! I know that the customer isn't always right, but in this case, I had my receipt to prove the cost was in fact $8.48 at Target, and anyone who shops at Target knows that if an item is on sale, there will be a bolded black downward pointing arrow to represent that the item is on sale. There was no arrow!!! I was right, but it was obvious that the owner has not learned to practice even decent customer service and he especially wasn't smart enough to look because he was too busy being on an ego-trip that not only wasted my time, but the growing line of customers in the store that he was NOT concerned about helping. Is this the way that he expects to continue treating his customers who are majority AFRICAN AMERICAN? He went to KU and graduated from the school of business, which I'm assuming taught him how to be so impolite to his customer base, maybe he feels entitled, and maybe he feels like he can mistreat his AFRICAN AMERICAN customer base because he's a white guy. I don't know how else to explain his crass behavior. I go to KU and my program of study certainly does not encourage me to treat people with such disrespect and disregard for the truth. I will never return to urban beauty supply after this incident & I don't think any other person should either. Why support his business if he can't even have the decency to respect the community who supports his business, the business that most likely pays for his mortgage and car note and all of his other expenses. Target is cheaper, and I'm going to be buying my KINKY CURLY CURLING CUSTARD from TARGET for $8.48, nearly half the price of urban beauty's advertised price. I am a staunch believer in supporting local business, but it is clear that this man takes his customers and their needs for granted and could give a care less about the way he serves them in the community. Why would anyone continue to support this man and his business? Go to OLATHE BEAUTY SUPPLY, BUNNY'S, or wherever your money will not support his business because this is not the 1st time that I have experienced such despicable customer service from this awful man.