Pitman Family Eyecare-Richard

Great experience at Pitman Family Eyecare. Myself and family was seen by Dr Floyd. He is a great doctor and has a very friendly staff. I would refer the practice to anyone. Meets all your families needs!!!!!!!

Nice family practice, friendly staff and newly renovated office.

I prefer a small office and seeing the same doctor.

The staff puts the PIT in Pitman. The eye exam was fine and quite routine, despite the low pressure upsell for non-covered services. The real disaster begins with the rude and difficult women who run the office. First, it took several phone calls before the appointment for them to be able to verify my insurance coverage. Next, they were to have ordered a trial pair of contacts. Two weeks later (I was traveling for business the second week) I still did not get a call that the trial pair was in and found out when I called to follow up they never ordered because the woman checking me out never passed my file to the right person. They did get them in quickly after that. Once I got them and they worked for me (same contacts I've been wearing for 15+ years) just different strength, I ordered them from the same online place I always do. I went to check my insurance to download the out of network claim form only to find that Pitman Family Eyecare had gotten a claim authorization for both contacts and eyeglasses even though I had never authorized them to do so. My insurance had to call them to verify and they reversed the claim. About 2 minutes after I hung up with my insurance, I get a phone call from Pitman Family Eyecare, rudely asking what was going on because they had also gotten a phone call from the online merchant to verify my prescription. I was advised that I did not have a prescription from them and they could not verify until I paid the $55 exam fee because I wasn't getting contacts through them. I called my insurance carrier and printed out my benefits and headed over to them to straighten this out. Rude and cold are the two words to describe the office management there. They were wrong because they couldn't read (perhaps THEY need an eye exam) that the $0 amount was what member pays not what is covered by insurance. After they called and verified that the contact exam or fitting or whatever name it is identified by WAS covered by insurance, she gave (dare I say almost threw) my prescriptions at me. WOW, they all need a lesson on customer service. Shame too because they are close and a nice facility but I won't be back and this story will be published on every review site I can find.