Arizona Pediatric Eye Spec

Horrible!!! My daughter has been having issues for Two months. I told them she was having issues and the only thing they had available was a month out, I took the appointment. NO ONE called to remind me of the appointment, they said an automated messages called me at 8:16PM three days prior to my appointment. Needless to say I missed it cause I forgot and then they couldn't get me in for another two months... Who calls at 8:16pm? And they said I picked up. I think I would have listened if I picked up... All my kids are in bed by 7:30 so I know none of them got it. Place is horrible, I'd rather go to ABC!

This practice is a train wreck when it comes to billing practices.



1) They want you to pay up front before eye surgeries. They say it's based on an estimate from your insurance company. Even if they call your insurance company, the billing department is completely incapable of actually understanding how to properly get said estimate right.



2) Your actual bill will be three to four times the original estimate. You'd think they would have this figured out since this is the entirety of their job but no.



3) They will then claim your insurance company got the estimate wrong. It won't matter at this point. You'll have to pay the bill and what not. Rest assured, I had already contacted my insurance company and they properly gave them an estimate. The provider just didn't do the math after the fact.



4) You will wait, often and for long periods of time no matter how early or on time you show up for your appointments. There will be no apologies for this wait. They will not know if your kid will be dilated during the visit. Sometimes they will tell you that yes, this appointment will feature dilation so build in the time for that. Then dilation will not occur. Other times they will NOT tell you and you will have your kid's eyes dilated and you will be there forever without having planned accordingly.



5) If you bring up anything about their crazy billing procedures, they will act like you grew a second head. But one of the girls up front might confide in you that everyone complains about them. Good to know after the fact right?