Guitar Center

This review is directory towards one employee rather than the whole store… nonetheless, I will never do business at this Guitar Center again.



I called the store recently because I wanted to purchase a used guitar that was shown on guitarcenter.com’s used gear page. I spoke to the Assistant Manager Jesse M. I told him that I was interested in a guitar I saw on GC’s website, but that I lived in Cherry Hill(about 2 and a half hour drive away) so I couldn’t play the guitar before buying. I asked him if he could describe the condition of the guitar to me. I’ve done this at least 80 other times with different Guitar Center’s around the country over the past few years.



Anyway, after talking to him for more than 5 min about the guitar, I told him that I wanted to order it. I tried to negotiate a little off the price. He quickly cut me off and said that the guitar would sell before he lowered the price and then he said that I could just log into GC.com to order the guitar from there. In the 80+ other times I’ve done this, not once has someone told me to do that. And it makes sense, if you’re in sales and have someone on the phone saying they wanted to buy something, never steer them away. Take the order right there and then. Who knows what they will do after they get off the phone with you.



I was having problems with the website so I called back. I spoke to Jesse again and asked that before I placed the order, he could take a few pics of the guitar and send them to me. This shouldn’t be so hard to do… the way I look at it, he’s only spending 15 min on an order that he did next to nothing to make. He would get the commission on something he really didn’t have to sell… just take a few pics. His response, “(sigh…..) well, you’re going to have to wait because I’m busy over here”.



I told him that wasn’t a problem and proceeded to give him my email address… the whole time, his tone of voice was getting more impatient and condescending. It seemed like he was just trying to get me off the phone. Bottom line… he was rude and I was probably the worst GC rep I have ever spoken to…. Ever.



While waiting for the pics, I still had a hard time logging onto the website, so I contacted GC.com with the intent to place the order over the phone. As I was talking to the rep, I told him about my phone call with Jesse and he was in shock. He immediately put me in touch with another rep who I believe was some kind of quality control for GC. He said that he would look into it.



No more than 10 min later, I got a phone call/vmail from Jesse. His tone was completely different. He immediately apologized and said that he thought I was from the Cherry Hill Guitar Center. Which, of course, is a lie. If I were from another store, I would have given him my store ID and an item number. I didn’t have either when I called. He was acting like my best friend and told me that I would take a little off the price of the guitar. I ended up buying the guitar because I really wanted it, but I was shocked at his crappy demeanor over the phone and then how he tried to cover it up with a lie.



Unreal… I’ll stick to my local GC(or elsewhere) from now on.



I’m sure this store is fine, but don’t do business with Jesse. Unprofessional and apparently doesn’t want to take your order anyway. He’d rather you just go online or take your business elsewhere.