Tails R Waggin

Beautiful facility, with a staff that is all heart and compassion when it comes to the care if the animals.

I have used this place several times when our family goes out of town, and I have used it for daycare when I hosted an open house and couldn't have my dogs running around barking as people came and went. The only other kennel I have ever used was a pet store chain, so I don't have a broad basis of comparison. With that said, I have had generally good experiences here and have returned for that reason. We have brought them 2 large boxers (one is no longer living). Our dogs have always come back clean. One time one dog came back seeming a little under the weather (she slept in an out of the way corner for a day), but did not vomit or need to go to the vet. I chalked it up to one of those things that happen when you get exposed to the public, kind of like when you send human kids to daycare. We have not had any other problems. Opportunities for them to improve- I do wish that they would provide some kind of a puppy report card so that I would know if my dog played well with others, and how much she ate from day to day. It would also be nice if they had a live webcam of the play area and/or kennel area. I am basing my rating on the overall experience that I had, the services that they provide.

I have used Tails r waggin for years. I've been a dog owner for over 30 years. I always had large labs and 2 at a time. My dogs come home exhausted because they have so much fun. If we happen to pick them up when they are in the yard, you can see what fun they are having. What stinks about online review sites is that happy customers are too busy to bother to post. You can't please all of the people but some of the complaints here are ridiculous! The only problem is that it is so good and so popular, reservations need to be made way in advance. Tails R Waggin is GREAT!

After receiving a glowing review from friends about this facility I was a little taken aback to be told when I called, simply asked about boarding and was told" We're full" . I was NOT asked when I wanted to board or if I just wanted information about boarding. I thanked her and hung up. I would have expected to be asked when I wanted to board and for how long before being told that they were full! They must be booked for all eternity . . .

I just love the staff at Tails r waggin. they are all so nice. i feel so welcome when i arrive and my dog casey is so excited!! she cannot wait to get in and play! its always so clean and smells good! i get a warm home feeling when i leave my dog with them! i feel like she is loved as i love her witch is the most important thing to me! The fact that she comes home ready to sleep is so helpful!

i have been bringing my dog to tails since right after they opened. I had tried a couple other places before that and when it came time to leave in the morning my dog wouldnt get in the car. Since coming to Tails R Waggin; he is very happy and in fact goes and gets his leash to have me take him to tails for daycare. His bitt starts wiggling before we even turn on 152nd. The only problem is when I go to pick him up; he doesnt want to leave. I guess that is a good problem for Tails staff to have but hard on my feelings.

Tails r waggin has been so good to my two dogs. im not sure what i would do with out them. I thought i would have to find new homes do to the seperation issues with one of my babies. they helped me so much by keeping him durning the day so that i can work! its been so nice to have a service like this where you feel comfortable leaving them while you work. I love that its an affordable price and they always have specials to help you out. The $10 days are my Favorite! When you have to come five days a week any little bit helps!! The staff there always has a smile on their face and is excited to see my dogs. When i sit at the light on metcalf my car starts shaking with excitement. They cant wait to play another day at Tails R waggin

My dog boarded at Tails R Waggin in the past week, he has cancer and was very sick while staying at Tails R Waggin.

The owners there along with all the staff went ABOVE AND BEYOND the call of duty. they all cared for Jack as if he was their own dog. Took him back and forth to the vet for treatments for me. hand fed him when he wasnt eating, even cooked boiled chicken rice and eggs at home. One of the owners even sat with him in his suite untill late at night and then the overnight took him into the employee suite for some extra one on one attention at no extra charge. i want to personally thank tails r waggin for the excellent customer service skills and treatment that they gave to my Jack. I fear if he had been left alone and went down hill; then he might not be home with us today! Thank you Tails R Waggin! We will never go anywhere else!!

Ive tourned many "kennels" this is not a kennel. This is as close to home as I have seen. The layout and colors are warm & fuzzy. Very clean. Even on busy days. The staff is very knowledgable and the owners are working owners and you can tell their knowledge and passion for the pets is genuine & true. I won't trust anyone else with Rudy and Paige. Thanks for finally allowing me to be non stressed when leaving town. Steve

We have used multiple facilities in the KC metro area and toured even more. We now use “Tails” as our exclusive care provider for both day care and long term boarding. We were an early customer right after they opened and had an experience that left some to be desired but that was more in human interaction than dog care. Since then they have consistently provided superb care and have been nothing but friendly and overly accommodating. As to the comment in the last review regarding dog location the dogs behind the desk are in an area fenced from the rest of the lobby and get more constant interaction with the other dogs given that opportunity and staff. I would prefer this over being secluded in a kennel. I, for one, really enjoy seeing my dog getting this attention in addition to the regular and frequent play time. We are extremely sensitive about the amount activity provided our pets. This facility has more group play, more potty breaks and more interaction than any other in the area outside of hiring or paying for continuous one on one supervision. We have a dog subject to separation anxiety who recently experienced long term boarding without any discernable effects unlike our experiences at other facilities. I would and have highly recommended this business to family and friends. No offense intended but some of the other negative comments appear to have been posted by person with little or no other experience dog care facilities, especially the comment about the food. This facility, unlike many others, allows you to provide your own food and have it administered per your directions. I do not make a habit of rating things on the net (this is actually my first), but frankly I saw the criticisms in the posted reviews and found all my experiences with this business in the last year to be just the opposite and/or that they were really unfair.

My husband and I are trying to choose a boarding facility for our dog Golden Lab, Sammy. We walked in and promptly walked right out. The first thing we noticed were dogs lying around the front. The lady working there didn't seem like she wanted to be there either. Not someone I want looking after my dog. Shocking to say the least. Isn't this is a dog-boarding facility!? Why in the world are the dogs hanging around the front desk? Shouldn't they be in a play room with toys and an adult supervisor? We are not about to give them our hard-earned money for our dog to sit up front by the front desk while the employees try and work at the same time. That is completely inappropriate. Moreso, it's an inexpensive way for them to try and save money. That's not what we are paying for. And if other dog owners want "Human intercation" then the employees should be playing with them in a facility that is appropriate. Anyway, we found a great place down the road for our Sammy to stay at.

I recently visited this establishment and found it unsatisfactory. My pet and I were not greeted when we walked in and was told to sit and fill out paperwork. They took no interest in my pet and it looked like they were not interacting well with the other pets. When I went on a tour I noticed the dogs were laying close to the employees desk and weren't even in a room to play in. The facility is nice but I found the staff to be put out by my questions.

WHat a great experience & facility. I tourned them all before choosing them. I had boarded once before somewhere else and it was not a good experience. I was very nervous. Their staff is very knowledgable, friendly and you can tell love the animals. I cant believe how clean it is. Its homey. I cant believe how calm Bailey cane home. They gave him a bath and I even called to check on him. They wee very honest about how he did in daycare and gave me a progress report as the week progressed. I reccommend them to anyone who has to board, you cant get any better than Tails R Waggin,

Very poor/rude customer service and very overpriced. No dog toys/treats!

Tails R Waggin is the cleanest facility i have ever come across. I had never boarded my pets before and had never considered it before. But I saw the ad in 435 south and just wanted to try it for daycare. My dogs loved it and they came home happy and tired. Now I am hooked; and I bring my dogs to daycare 3 times a week.

Thanks Tails R Waggin for opening here in south Overland Park.

My dogs just love to go and play and stay at Tails R Waggin ! They have such a beautiful facility. Different choices for the overnight boarding like runs and suites---no cages.

I especially like the outdoor area with the K9 grass--never seen anyplace else with that.

Highly recomend taking your dog or cat there-----( they also have a very nice area reserved just for the kitty cats.)

P. Langdon

My "kids" had so much fun there! They were pampered to the max! If you have a dog that just wont tire out then go to Tails R Waggin! The staff made me feel so good about leaving our dogs behind, we could enjoy our vacation with out a worry in mind! The best part was they came home happy, clean and tired!! They got to potty on grass, no concrete or multch! They have sprinklers for the dogs to play in and everytime i have gone i have always seen them have close interaction with the dogs, hugs kisses playing fetch! I will always feel safe and happy with my dogs in the hands of the staff at Tails R waggin!!

As a first time customer to this new business, this was my nightmarish experience: Owners were shockingly rude and arrogant. The rest of the staff was very unorganized and highly unprofessional. They don't fully disclose prices, practices, and paperwork, and they hope you don't pay attention. The first time you drop off you dogs for routine grooming, for example, they hand you 2 lengthy documents and ask you to sign the last page while they whisk your dogs away. One of these documents is a legally binding 16 clause contract that essentially waives all YOUR legal rights as a consumer and gives THE BUSINESS all legal rights in case something goes wrong. The guy who said to just sign the last page laughed and said the paperwork was just in case we decide to sue them. One of the owners said she wrote the document, then said she gave it to an attorney, and then later said she got it from a national kennel association, but what it really boils down to is they are anticipating something will go bad and they want to cover their own tails. Be sure to cover yours, and take your business elsewhere. Oh, and if you saw their ad in the 435 West magazine that hypes up all their amenities and products, like toys and treats, you'll sadly be disappointed in what you see when you walk in. We wished we would have just walked out.