Zeytuna

I have been a customer at Zeytuna since I moved to the neighborhood 7 years ago. I want to complain about the extremely poor customer service that Zeytuna offers.



The refrigerated products (e.g eggs and pasta) are usually "sweaty" and I never buy seafood or fish due to the smell. I usually have not posted in the past, but I have been sold expired

food on several occasions which I just tossed, because I don't want waste

my time. A few times that I went to exchange products they behaved like they were doing a special favor.



This time the level of poor service has simply crossed my line of tolerance. Today 9/24/14 I bought ingredients to make lasagna and when

I got back home the ground sirloin and cheeses were missing.

Thus, I thought that they simply did not give me the bag that contained these ingredients. When I returned I was told that the bag was not there and the

manager said he was going to check the camera. After making me wait for a very long time he said that according to the camera they gave me the bags, so they were not at fault. I told him if that

was so, what would be the point of me going back to the store and wasting my time. I also said that at the same time they were making a

delivery and maybe he can check if they delivered one of the bags by mistake.

He said that the store is not at fault. In any case the solution was no solution and they

did nothing. Any decent store would have replaced the products or reimbursed the money, specially since I am long-term customer.

I will stay away from this store.