Summerlin Energy

BUYER BEWARE - ZERO RATING



Working with this company has been one of the worst experiences of my life. From cost overruns to scheduling delays to listening to excuse after excuse, this has been undeniably one of the worst nightmares my family and I have had to endure and a HUGE financial loss we may have to live with for a long time to come. Like other customers of this firm, we were promised a system that would eliminate our electric bill and be delivered within 4-6 weeks of signing our contract. In every aspect, Summerlin Energy FAILED. The system was not delivered on time but three months late with cost overruns of nearly $2K. I had to personally meet with the VP and Sales Director and withhold substantial payments just to force the installation or most likely without withholding payments, I would still be waiting. In that meeting, the VP assured me things would change and I would receive the system I was promised. Fast Forward to today...the system was finally installed but in

its present form is grossly underperforming and we continue to receive electric bills month after month. Our savings has been in the neighborhood of 30% not the 110-120% we were promised. In the three months since our system came online, I have reached out on multiple occasions to this company to rectify the problems with their system. Their response...NOTHING!!, despite a clear written warranty which obligates them to do so. Even the same VP who repeatedly gave his personal assurances no longer returns my calls and refuses to address my concerns.



BIG RED FLAG. THIS COMPANY WILL DEMAND FULL PAYMENT FOR THEIR SYSTEM BEFORE IT EVER GENERATES A SINGLE WATT OF ELECTRICITY. THIS IS A NON-NEGOTIABLE REQUIREMENT STATED BUT NOT POINTED OUT IN THE CONTRACT YOU WILL BE REQUESTED TO SIGN. YOU WILL ONLY LEARN OF THIS CALAMITY AFTER IT'S FAR TOO LATE. YOU WILL BE FORCED TO TAKE A HUGE RISK THAT THEY HAVE PROVIDED WHAT YOU PAID FOR SINCE THEY DO NOT HONOR THEIR TEN YEAR WARRANTY INCLUDED IN YOUR CONTRACT. SHOULD YOU HAVE ANY DISPUTE, THEY IMMEDIATELY WILL THREATEN YOU WITH MECHANICS LIENS. YOU HAVE TO ASK YOURSELF WHAT REPUTABLE COMPANY WOULD TAKE SUCH ACTIONS. WE HAVE HAD OUR SYSTEM FOR 90 DAYS AND HAVE MADE MULTIPLE REQUESTS TO HAVE OUR SYSTEM REPAIRED. THEY HAVE DONE NOTHING TO CORRECT THESE DEFICIENCIES AND JUST TODAY(12/11/15) THEY HAVE INDICATED IN WRITING THEY WILL NEVER DO SO. WE ARE NOW SEEKING LEGAL RELIEF.



For anyone contemplating signing with this firm, I, in the strongest terms, urge you to look elsewhere. Entering into a business relationship with this company is a choice I would strongly discourage. Also, if you need more proof, please be sure to take a look at the other reviews posted elsewhere provided by customers who share our similar experience. BTW, it appears several of the positive reviews are from non-existent customers. In at least one case, the biased positive review posted is from a Summerlin Energy company employee.