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Reviews
12/11/2017
I am a verified purchaser. I would like to start out by saying this company does answer quickly to customer service phone calls. However, I have tried to book a ticket for $946 (stated exactly as that price) on their website. After I put my card information in, the site said "please wait until our agent gives you a call." Then I waited and a phone call came and I spoke to an agent named McGreen. He transferred me over to an agent named Denny/Danny. Danny explained to me that the plane ticket prices went up to $1030~ and to see if I would like that. I told him and explained that I just refreshed the website and the price still showed as $946. He said unfortunately, there is nothing they can do except offer a $20 discount, to bring it down to $1011.23 (including taxes & fees). It is still at a cheap price to travel from Washington D.C. to South Korea. However, if you are going to display a certain amount on the website, keep the prices current so that the customers aren't tricked into buying a cheaper price and after they book the ticket, have the price go up by $65. I tried checking other companies and other places had lower prices, so when I tried to cancel- they said that it is $89 for cancellation process fee. On the e ticket that this company sent me-- it clearly stated under Conditions of agreement/changes & cancellations that it was "Free cancellation within two hours of making the booking." I even have a screenshot of it that I wish I can post. I never take the time to post reviews anywhere, even on yelp but I felt a strong need to post this. IF your company's policy states that it is free cancellation within two hours of making the booking, what you should do is to honor that. Otherwise, DO NOT put a policy that you cannot even keep. This will be my last time booking through JustAir Ticket.
Details
Phone: (201) 942-1029
Address: 2500 Plaza Five, Jersey City, NJ 07311
Website: http://www.justairticket.com
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