Westway Ford

I purchased a 2006 Ford Freestyle during the winter and upon test driving, the rep and I sensed that the AC wasn't working properly. The rep felt the problem was simply freon and assured me he would get it charged and there would be no further problems. About a month later there was a warm day and it became apparent that there was still a problem. I took the car back in and they "fixed" it by replacing a part. Now we got in to May and 90 degree heat AC was not functioning properly and even blew warm air when sitting at lights and in stop and go traffic. Fearing due to the timeframe I would be rejected by the dealership, I contacted Damon Pompa who immediately assured me all would be made right. He had Mike Davis (over service) take personal responsibility for the service of my vehicle and they repaired it (for sure this time) and now the AC works beautifully. This was not an inexpensive repair but they gave me no flack about it and completed the repairs at no cost to me.

Poor customer service , we felt like we payed to get the worst experience ever. We signed contract for final sale and the sales guy lost paperwork twice and then Asked us a third time to go back in to sign another contract because he had misplaced It again . What kind of service is that.

Professional service advisers, and the way they had my vehicle ready for me. This was my first time there and I did not see anything that needed improvement. Albert G.

Sandy S. is a great salesman. He took time to answer my questions and I never felt pressured. I will definitely recommend Sandy to my friends. Thanks, Linda R.

Great. Thanks for helping me find a truck according to my needs. -Stacy Brown.

The truck was not washed on delivery because it was raining that day and Westway allowed me to bring it back for a wash. I came back weeks later and they completely detailed the truck. I am very satisfied. Overall I am extremely pleased with my buying experience and the vehicle. I will go to Westway Ford for my next purchase, guaranteed! Derrick S.

The truck was not washed on delivery because it was raining that day and Westway allowed me to bring it back for a wash. I came back weeks later and they completely detailed the truck. I am very satisfied. Overall I am extremely pleased with my buying experience and the vehicle. I will go to Westway Ford for my next purchase, guaranteed! Derrick S.

Excellent service provided by Dustin L. Hightower and Justin McCarroll. I received outstanding service. All information was presented to me up front, no last minute trick or gimmicks, the three individuals above should be promoted to the senior management. Westway Ford was outstanding in providing true exceptional service. -Bushra H.

I had a great experience dealing with Paris Mash and Derrick B. Thanks for taking care of me, guys! -Kevin C.

I had a great experience dealing with paris Mash and Derrick B. Thanks for taking care of me, guys! -Kevin C.

Paris Mash, our salesman, was very professional and honest. Grace in the financial department also was very helpful and both made the whole experience go very smoothly. Elizabeth F.

Paris Mash, our salesman, was very professional and honest. Grace in the financial department also was very helpful and both made the whole experience go very smoothly.

Drew was very personable. He went over everything in detail to be sure I was familiar with every thing in my new Taurus. Robert W.

Best salesman ever! Sandy did not try to set me to buy until he had the vehicle that fit me perfectly. You would sell more cares with more salesmen like him! Mike R.

The staff at Westway Ford made me feel at ease right away and I felt like I was surrounded by very food friends. Jose M.

Westway Ford provides the best service after the sale. Willie N.

Westway Ford was able to find a vehicle that many other dealers could not find. Thanks! Leonard N.

Paris has been and still is the most honest and knowledgeable sales person. He took his time to listen and did what we asked and treated us with the best care buying experience, again. He represents Ford with heart and honor. Rene B.

The sales experience was excellent and so was the cordiality and professionalism of my salesman, Paris Marsh. When I purchase my next car, I will come see him again at Westway Ford. Best salesman ever!!

These guys sell poor quality used cars, as is. The engine seized on the toyota I bought there the day after I bought it, when I brought it back they made no effort to fix the problem, my mechanic says they filled the engine with oil additive. $1,700 two weeks and a new engine later I am finally driving the vehicle.