Best Rate Moving and Storage

I had high hopes for this place because they "seemed" to have good pricing and the customer service in the beginning was adequate. Unfortunately this place is horrible and dishonest. I am in the military and used them to move to my next duty station from Clovis Ca to gypsum Co. My Binding estimate stated 8750 pounds and they charged me for 13000. They said that the original estimate was for 1800 cubic feet but that was a lie. it was only for 600. So they actually forged document and gave them to the insurance copy so I had to challenge it and show them my actual original estimate. They also lost a lot of my belongings. Valerie and Tami seemed nice enough but when the problems arose they started to pass me off and stopped helping. I dealt with Jason and he is by far the most rude "manager" I ever met and refused to give me his managers contact info. The management also is never available to speak to. The only good thing I have to say is the crew who delivered my stuff to colorado was nice and quick but he told me he doesn't actually work for best rate moving and storage so 4 stars for the delivery team 1 for the company

This is the horror experience and worst moving Co. I experienced so far. They double their price after the initial quote. They lost their drivery and lost half of my household items 9 weeks past the delivery.

After I searched online for moving companies, Diana, a most friendly sales person from this Co. called repeatedly. She offered many insights and being helpful with $3.85/cf rate for the distance from California to east coast, that is 35 cents lower than another Co. She also offered to come on Yelp to see the reviews for this Co. and others. When I saw this Co. losing people's headboard and footboard and asked her, she offered a secondary insurance Co. Moving Insurance Co. to insure items of value. So, I insured about $11K on furniture given that I had short time to justify items with current market value. When the foreman Mark showed up, he doubled the price calling Jason Scott in the background. Mark came with two pleasant movers one name Andre. They were supposed to show up in the morning but late arriving 2 pm claiming some inspection delay. They then dragged up and stayed whole night until 6 am the next day and still could not complete packing. Mark did not pack but record items (we found later on delivery his inventory was really very sloppy on noting the items). Mark is smooth, wore a large cross necklace. Mark came back the next day with two other young movers for another 3 hours to complete packing.

The delivery was scheduled on a weekend Saturday, but the driver did not call. I called the Co. and the driver Mat arrived 4 days later wearing slippers with 4 movers who did not speak English well nor know how to put furniture back together. They also missed delivering half of my items with a wrong set of chairs that did not belong to us. I called the Co. and the manager Valerie picked up, she then quit 1 week later according to the Co. operator Melissa. Then, Bri or Brizy the supervisor took over. Bri said that the driver named "Alone" works for this Co. and he is a good person, but they have lost contact with him and he is at Florida since he left California 4 weeks ago. He was supposed to deliver my stuff first, but I still do not have my stuff today beyond the 8 weeks after the scheduled delivery. Bri stated that this Co. has $25 per day delayed deliver claim which would be over $1200 by now. I filed $9K insurance claims for lost and damaged items through the secondary Moving Insurance Co. I am still waiting.

BEWARE! BEWARE! BEWARE! These guys operate a complete bait and switch scam! After you carefully inventory all the items for your move (on their form) and receive a price, don't be fooled. On the day of your move, when you have no other options, you will be quoted a new price that will be 2 or 3 times greater than your original price.



If you want to experience a complete shake down this is the company for you. If not, you should stay away from this scam!

DO NOT USE THEIR SERVICE! Since I can't rate a zero star...one star will have to do but that is still giving them too much credit. The worst business I've ever had to deal with. Very unethical in the way they do their business. To start, they were 2 hours late and didn't call until they were already 30 minutes late. They quoted us one thing to get us sign up and once they got there the guy told us it would be twice as much as we wrte quoted. We called customer service and they blamed their software for under estimating us. What software, it was a person that quoted us. There was no customer service, the guy was not willing to help or do anything to ease the situation. He mentioned that different people quote differently...which goes to show that they have no/lack of training. He even said they hire and fire people so often....that is a red flag if you cant keep your employees. All he just kept repeating the fact that their system quoted us wrong when really it's the people that quoted us. They have a responsibility to provide us with the closest estimate (suposidly since they know what they are doing) and provide quality customer service but it was too much to ask.

By writing this I am hoping that people will not fall for this type of company. They are out there to try to reel you in (deposit of $300) and then on the moving day you are forced to pay whatever or lose the deposit. It's a little ridiculous to ask someone to pay over $8000 when they were quoted $3700. Their name doesn't match the actual service you get so do not be fooled. I am an average person that has a lot of patience when it comes to terrible service. I normally would ignore it but I feel like this is too much and no one else should have to go through what we have experienced.

Working with Best Rate Moving and Storage was an enjoyable experience and I highly-highly recommend their services. They were extremely professional and they arrived on time to move my goods from CA to TX! Moving can be an extremely stressful process and when a friend of mine first told me about them, I didn't quite believe that moving could actually be pleasant but she was right - they were awesome! I have used them for smaller items that I have had to move as well as my entire home and for both jobs they were incredible. Definitely Recommended!

I have to say that Best Rate Moving and Storage team did a wonderful job for us on our recent move. From start to finish everything went so smooth that there was never any worry that I've read about online. Everyone we dealt with were so nice and friendly and they went above and beyond in terms of accommodating our tight schedule. Special thanks to Mary, the sales rep for being so informative. The price was right and the service was excellent. If you need a company that will come through for you every step of the way do yourself a favor and use Best Rate Moving and Storage for your next move. Simply the best!

My wife and I just wanted to let you know how impressed we were with the 3 men who moved us. They were very polite and professional throughout the process. I could tell that they were very experience and knowledgeable in the relocation industry. Once they arrived and we reviewed what was moving and what was junk, they got right to work and wasted no time. They did an excellent job and were very careful with our belongings - we ended up without any scratches or damage. Finally, they were extra speedy in getting things unloaded and placed properly. Please share our appreciation with them. Thanks for all your help.

I contracted Best Rate Movers to do my move from CA to UH. I was very pleased with customer service from the very first call. They answered every question throughout the whole process. Also, the moving guys did a great, meticulous job of wrapping and protecting everything. Thanks again!