Wavevison

I was a TV Max customer for 9 months when I lived in Houston. I work remotely from home and depend on the internet to work in order to complete my job. It went out on a weekly basis.



Never once did I pay my bill late. When we signed out in October 2010, we were told our initial prorated amount (around $83) would be sent to us. It has now been over 6 months and I have not received anything. I've called them on a weekly basis...nothing.



I finally searched online and found that the company that actually handles the financials is the company that bought TV Max and turned it into WAVEVISION...they're Broadband Ventures I Inc of Radnor, PA. I have left several messages with them to the point that I believe they're now ignoring me.



I would encourage everyone to pester them to get their job done. Their number is 610-293-5990 if you want to call and leave a message for Amber in accounting.



Should you feel inclined to write to them, their address is 290 King of Prussia Rd., Radnor, PA 19087. You can address it to the VP of Administration, Patricia Russell. Maybe if enough people bug the upper management someone will finally do their job. The WAVEVISION receptionists are useless.

I have endured TVMax because I had no choice. Due to local regulations, consumers have been robbed of local choices. No other company can service this area, which means that TVMax can provide me with poor service, and all I can do is either accept it, or give up on cable. A few minutes ago, I called them and canceled my service... effective IMMEDIATELY.



The reaction that I received from the TVMax Customer Service Rep was another telltale sign of how bad things must be at that company. She was polite, but she did not try at all to change my mind or see if there was anything she could do to keep my business.



I have had TVMax technicians out several times to fix the lost signal problems that I keep experiencing. They can never permanently solve the problem. The final straw for me happened yesterday, January 30th, 2011, when I missed large segments of the Pro Bowl due to the signal strength continuing to fade in and out. Now the signal is completely gone.



I have already suffered the loss of several channels that should be part of my package, due to poor/no signal strength. But now I have lost Fox, and I can't watch the Super Bowl. To make matters worse, they tried to sneak in a rate increase without telling me. I discovered it when I logged into my on-line account. I tend to pay for several months at a time to avoid the hassle of bill-paying. Had I not gone on-line, I would never have known.



TVMax is a fledgling operation. Its become evident that the only way they survive is by raising the rates on "those who stay," to make up for the revenue lost by the scores of people like me that are leaving. I am done with them. I am joining the on-line revolution, replacing TVMax with Hulu, Vudu, and Netflix. Hulu is free, Netflix is $7.99, and Vudu offers $2 movie rentals. Each streams directly to your TV or PC, and don't require HDTV's.



Thanks to the Internet, we DO have a choice. Do yourself a favor, and RUN from TVMax.