Detroit Axle

Terrible products and customer service. DO NOT BUY FROM THEM!
Bought complete brake set, pads and rotors. Front pads failed after 3 months and had to replace, not from them.
Rear shocks are leaking after 5 months and no response from customer service.
ABSOLUTE JUNK!!

WHAT CAN I SAY? I ORDERED HE RIGHT PARTS,GOT THE RIGHT PARTS,IN A TIMELY FASHION.AND THE PARTS WERE GOOD QUALITY.WHAT ELSE CAN YOU EXPECT FROM A BUSINESS?

I was sent an incomplete part for my Land Rover after the website says the part comes complete and ready to install. Also, shows the part included. My husband called and told them we didn’t receive the complete part, they said we would need to ship it back. This was impossible because it was already in the shop and partially installed. Hence, how it was discovered the part was not complete. Detroit axle said they could only send out a whole new complete part and not just the part I was missing, but I would need to pay a $300 deposit and it would be refunded after I sent back the part. This honestly didn’t make any sense to me because the part is just the brass air fittings. I called them to talk to them and after talking to them they said they could just send the brass air fittings. Great. Thank you. A couple days go by and no part still. I call back and the part is still in their shop. What?! They ask if I’ve sent back the parts sent to me? Um what? You cancelled that order and we’re only going to send me the parts missing from my original order. They finally say they are sorry and they will expedite the order and refund the $300 deposit since they aren’t even sending that order anymore. I wait a few more days and call back. The part is still in their shop!!! What?! Frank says he’ll overnight it. I wait for it. Call back two days later because surprise, it’s not here. Oh it got sent to the wrong address. How did they get a different address? They sent to a correct address the first time and verified my address for the second order? I don’t believe it. Now I’m told they will overnight once again. I am told I will have it in my hand tomorrow morning by 10:30 am. I will even get a refund of 35 or 40 dollars for all my troubles. Well guess what no part. It’s been well over two weeks of my car torn apart in the shop. When I call back, they tell me it’s actually not included in the part I bought. It’s extra. This company is full of lies. Don’t waste your time!

do not order from these people wont send you the right parts after numbers attempts then blamed it on me, and the girl at costumer serves is an ass hole

DO NOT PURCHASE ANYTHING FROM DETROIT AXEL, unless you have money to throw away!!!!! Detroit Axel does not support their products or stand behind warranties. they have no problem taking your order and send the products right out but good luck if you have problems down the road. I am a certified Tribologist and after the first set of Wheel Hub Bearings failed (due to manufacturing and lack of Lubrication) it was stated by Detroit Axle they failed due to incorrect installation. they sent out another set (after I placed a deposit), sent back the failed Hubs at my expense, after about a month and the deposit was not returned, was told that it was not covered due to installation. After the second set failed, they will not refund or replace due to they will only replace once and would not refund being that is was beyond 30 days after receiving. DO NOT DO BUSINESS WITH DETROIT AXEL..... The Reviews hold true, they are a SCAM.....

Do not buy anything from these bums. They sent me the wrong part, then blamed it on me for ordering the wrong part. Refused to take it back, now I'm out the money I paid them and had to buy a part from somewhere else, only after being cussed out by customer service. Terrible company, definitely a reflection of Detroit Michigan has become.