Hardin County Honda

Great Experience, highly recommend!

The Honda dealership here is awesome. Trey was our dealer he was very patient with us and took the time to find a car that I would love. The paper work to purchase the didn't take long either. Everyone was quick, efficient, patient, and awesome about everything. :D

Hardin Co. Honda in Elizabethtown, KY Aug. 2014

I went in for a 100,000 service on my Honda Odyssey minivan. They quoted me $1250 which I was fine with and knew it would cost that much to replace the belt and spark plugs. I also had three recalls that were being fixed for free. I commented on the wheel turning and a noise on the rt side. They called me with the problems of those two thing and quoted price, I happily paid to have them fixed for a grand total over $2100. When I got home I noticed they didn't screw in to screws in the bottom of the van on the inside from where they did a recall repair. So I grabbed my screwdriver and tighten the inside bolts down in the floor. When I picked up my van I noticed I had needed an oil change the light was on and they didn't even call me to see if I would like to have that done. And my low tire pressure gauge was still on. At the time I thought it was poor customer service to not even note that my van needed some other maintenance done.

Two weeks later my Van won't start. I jumped it and took it back to Honda, and requested them do an oil change while they were looking at it. They called me saying it was cables were good and battery was good just needed to be cleaned off from corrosion. Happily paid, got home and my Van still didn't want to start right up. My husband pops the hood and sees: They just sprayed the connectors on the battery with WD-40 and didn't even clean them!!!!!!!!!!!!!!!!!!! They charged me for just spraying WD-40 on them! So mad. What happened to customer service? I will NEVER take my Van to honda in Etown again, EVER! Either they have to many vehicles to work on or pay enough attention to the ones they have in the service department to give the proper care to customers. Overall horrible. Several years ago I use to be very happy with Honda in etown!

What I expect: I expected them to look over my vehicle and call me with ANY issues they saw. Hook it up to the computer and tell me what the computer sees if any issues. Possibly vacuum it out and wash it. I really could do without the last two things but surely they SAW the corrosion around the battery when they replaced the belt and spark plugs and did NOTHING. Heck they didn't even finish putting the screws back in the floor of the van where they took it apart! How much does it cost now for TRUE customer care?

Do NOT take your Honda to Honda Service Dept in Elizabethtown, KY.... You will be highly disappointed.

I had a great sales man. Treated me and my father very nicely and was emtremely informative about the purchase of my new 2012 Civic. Will not purchase another car but from Hardin County Honda.

I had a great salesman that treated me with the right amount of kindness, respect and humor. He was never pushy, presumptuous, or rude. My decision took several months before I was ready to make a purchase. I would definitely recommend Hardin Co. Honda to everyone. (Btw, R. Meredith was my salesman.)

Now, I bring my Pilot to this dealership for all maintenance. They are doing a fantastic job--continuing my appreciation of this business. It is good to patron companies like this!