Klos Real Estate Svc Inc

I have rented from Klos and I want to express how amazing the experience has been. First off the showing was prompt and the apartment looked just as it was advertised. The manager showing the apartment was kind and answered all my questions. Because I was the first to submit the application they stopped showing the apartment and they were able to process my application quickly.

The apartment is in great shape for an older building and the price and location are amazing. Communication with the property manager has been amazing and they have solved some very small issues quickly. Parking is well priced and safe.

The office has a small business family vibe and I would strongly suggest this property company to anyone interested.

I rented through Klos Real Estate and there is only a few words to describe this company; Unprofessional, Greedy, and Rude. I read reviews before I moved here and saw that there were only a few bad reviews for this company so I ignored it and proceeded to work with them. DO NOT WHAT I DID. If you ask for help, they say they will follow up with you but they won't. If you ask for a way to work with them while being extremely professional and patient, you will be considered a bother to the business if you follow up after they promise to contact you about something you needed help with. I will say, there are two members of this company that we're helpful and offered to help. But it is evident that they have no control of the things done by this company, instead it is ran by unprofessional management. Good luck in your search

I cannot express how impressed I have been with Tim and Mitsy Kloss over the past 4-5 years. They have managed two of my rentals with the utmost professionalism, diligence, and relief of me having to pay any attention to them except to cash my rental checks. If there is ever a problem, they come to me with solutions. At the end of the year, they ask if there is anything else they can do for me, or if any of their statements are unclear - and they never are! Now that I'm selling one, they are right there with assistance on getting it prepped in just the right ways to get the best price possible. I highly recommend Tim, Mitsy and their team to support your property management and real estate needs. You will not regret it!

I'll make this short and sweet.

KLOS took over my apartment complex that is full of working students and artists.

I have some really bad things happen to me financially and I realize I will be late on rent.

I call KLOS and speak with a women who is very helpful and we come to an agreement on how much they will charge me in fees if I pay my rent by a set day.

That set day comes, I call KLOS to make sure I get the money order for the correct amount, and all of a sudden no one remembers speaking to me just 3 days earlier.

The lady on the phone makes me feel like a liar, and a con artist trying to get out a late fee. I try to gather my senses while she makes me feel horrible, and she tells me that they put out a 3 day eviction order so I can pay or find a new place to rent. All of this after speaking with one of them just a few days earlier and thinking that we had come to an agreement. I end up having to pay double the late fee, and I discover that KLOS is even scummier then the company before them, and that's a feat.

BED BUGS. I was living at the la joya managed by KLOS for one year and while I was living there I got bed bugs, I had to go in to the office crying and show them how bad my reaction was to them to finally get them to send sopmeone to spray, the problem was never taken care of. I had to throw out my bed and spend hundrends of dollars drying my clothes and other cloths at the laundry mat each week. When I finally moved out I had to pay $550 to have my things heated to kill the eggs, so I would not bring them to my new apartment. I learned after moving out that the person who rented my apartment asked the person showing the apetment if there had ever been a bed bug problem and she said no, while she was standing in my apt and knew that I in fact was dealing with them at that time. I ended up know the person and confirmed to him that I had bed bugs while there and that is why I moved out. I also recieved an email from them saying that the issue had infact been taken care of. All lies. I also know that another renter on different floor wasgiven bed bugs and then blamed by the KLOS as bring them into the apartment. If you DONT want bed bugs then DONT RENT FROM KLOS! I will never be the same the person because the bed bugs, that Klos gave me.

I will begin my posting with this note: I, too, was a bit wary of the negative online reviews for Klos Realty when I was considering renting one of their properties. However, I decided to give them the benefit of doubt and concluded that surely not all of the bad reviews could have been accurate.

Boy, was I wrong. I know now that any positive online reviews for this company have been made up by their own staff - they are that horrible.

I should have known that I had made a bad decision when not even a month into our lease with Klos, we provided them with a laundry list of things that needed improvement or repair. To start, Klos refused to do anything about the dirt yard that came with our unit. We had to pay out of our pocket to put grass in. Immediately upon move-in, the screens in the doors had come loose and were gaping open, a shelf in the fridge was being propped up by a nail, the bathtub drain was building up a clog, a bolt at the bottom of the toilet was missing causing it to wobble, the window screens in the apartment had holes and were rusty – and not all of the windows could be opened. This would not have been such a big deal if the apartment had come with a/c or central air; it does NOT, contrary to what their website states for this rental. Klos only ended up fixing the fridge shelve and the clogged bathtub drain, by the way…they would have nothing to do with the windows and claimed that screens for the screen doors were “too expensive”. Klos took it upon themselves to replace the linoleum in the kitchen, but their team ended up warping and ripping a corner that is currently under the fridge. Attempts to notify Klos of this went unanswered. As time went on, things in the apartment kept needing repair or adjustment. The shower surround had to be caulked a few times, but the caulk kept pulling up and allowing water in. Mold accumulates in the bathroom due to lack of a fan. There is a window in the bathroom, but no screen, and besides…the window had practically rusted shut since it is right in the shower. Klos advised that we would need to be sure to clean and maintain this window in order to make sure it could be opened to prevent the mold from growing on the bathroom walls. During the winter, condensation would accumulate on all of the very old, un-insulated windows in the apartment. Puddles of water would collect on the window sill and would literally drip down the walls. We spent an entire winter keeping everything away from the windows. When Tim came to inspect this, he noted that he wouldn’t be doing anything about it. We also had a mouse problem. Klos had a rodent expert give us a call, but attempts to connect with him went unanswered. It seemed that Klos had changed their mind on this which became apparent when they dumped mouse traps and mouse bait at our front porch.

During the entire year that I lived at this particular apartment, Klos replaced exactly three items: the faucet in the bathroom, the ceiling fan in one of the bedrooms, and the linoleum on the kitchen floor.

With Klos, you get what you pay for, and even then, what they charge per month is just insane considering the quality of their buildings. I can’t help but laugh at how much they have raised the rent on this unit, and I certainly feel for the next person who rents this place.



Regardless, for those of you who care about your home and who like things to be maintained and updated, PLEASE take my advice and do not rent from this company. They take the cheapest avenues they can to make their buildings look presentable, while they are literally falling apart underneath. Klos Realty only cares about money and could care less about their tenants. Over time, I can guarantee you will experience exactly what I and so many others have.

I lived at KLOS apartments for almost 3 years. Only because they were cheap. Everything in a KLOS apartment, from doors to refrigerators to stoves, are the cheapest junk they could buy in bulk. This means that none of it works. I never had a stove that would stay on, or a shower that had more water come out of the shower head than the bath spigot (this resulted in an ankle bath every time).



I was never late on rent, even offered for a larger deposit if they could fix the place up a little. All they care about is incoming money. If you tell them you're moving out, they turn into a whole new kind of beast. The first time I moved out, I was getting deployed. Instead of bolting like I am legally allowed to do under the soldier and sailors relief act, I decided to do the right thing and go month to month before leaving. They IMMEDIATELY jacked up my rent because, "I was not going to sign a new lease!"



Next, it turns out there was a reason they have such a low deposit, and more than anywhere else you have to document EVERYTHING. They just bill for damages instead of using the damage deposit as a buffer. This allows them to sue you first and mess with your credit instead of you suing them for not returning the deposit.



Because they are bringing in crap, like scratched up doors, you better take pictures because they will try to make you pay for "damages." Also, I had a horrible ant problem. Because, in the second place I lived, they didn't clean up at all from the person before me. By not cleanup, this meant there was an ant colony in and under the stove and fridge. I was still finding cat poop two weeks after moving in! They left me a bottle of ant spray with a note to take care of it myself. This meant I had to move the stove and fridge to get to the ants. Turns out this is because they knew moving those appliances would damage the floor as the fridge was missing feet pieces.



We had rampant break ins near the end of my stay at their pear st location because they couldn't get the front and back doors to close correctly. They're wanna be slum lords that think their tenants don't have the capacity or wherewithal to obtain legal counsel or representation after moving out.



Bottom line, don't rent from them. Find a legitimate company that does a proper before and after walk through and installs real, functional appliances.



For example, across the street from 42 pearl st turned out to be the same price and space but none of the problems.