Hertz

Do not rent from this place!? We wish we had looked at the reviews before renting from here. The customer service was absolutely horrible! We have never experienced anything like it. Before reserving a car we called and asked if we could use a travel Visa card. They said we would have to use a credit card or our debit card (with a Visa logo) to hold our reservation but could use the travel Visa to pay when we arrived. When we arrived the customer service rep said we could not use the travel Visa and that we obviously did not speak to someone at Advantage. Irritated but not angrily my husband asked if she was calling him a liar. She flipped out and went to get her manager. We stood there shocked but figured maybe she had a bad day. The manager wasn't any better. After we gave in, my husband handed over our debit card and the manager said, "don't throw your card at me, sir." My husband said, "I didn't." It was unreal, we kept thinking we had to be on one of those prank shows. I wish I could say that was the end but it was just the beginning... They told us that our car would pull up in 5 minutes and that it was a Passat. After 20 minutes the car was brought up and we loaded our bags, two year old and three month old (read two clunky car seats) and headed for the gate. The guy at the gate took a look at our papers and told us he could not let us leave because we had the wrong car. We went back to the office where they told us that they accidentally gave us a premium car which we did not pay for so we needed to empty the Passat and take a Malibu. Grudgingly, we moved our bags and two hungry & tired kids to the Malibu. We asked to speak to the manager (new shift), explained the events, asked for a discount or something and the manager rudely said,? "I'm not giving you a discount," and walked away without even offering an apology. We could not believe it!? Flabbergasted we went to the gate where we were stopped AGAIN! Unbelievable! Guy said we had the wrong paperwork! Finally, the only considerate employee in the place came to the gate with us and told the guy to let us go. TWO HOURS after we arrived at Advantage we were finally on our way, where we hit traffic and ended up missing the first part of our conference. DO NOT RENT FROM THIS PLACE!

Booked a great 3 day weekend deal on Orbitz using Advantage. At pick-up, the rates were higher with no explaination. I declined both insurance and pre-paid gas, but noticed the agent had 'accidentally' charged me for the gas. After 15 minutes of bantering about the rate difference, I was told it would be taken care of at the time of returning the car, as they were unable to pull up the resservation thru Orbitz to verify. The manager did take care of the rate difference at the end of our rental, but I also noticed at pick-up that the agent had still charged me for LDW insurance, even though I had declined it at pick-up (another reason the rate was not what I had agreed to via Orbitz). Nobody would take care of the issue, and I was set back nearly $90, making what I thought was a deal more expensive than most other rental car agencies. I even contacted the manager, and was told they would look into it, but I was never called. I will not do business with this company again.

I reserved a car thru Priceline for Advantage Denver. The car they tried to give me was NOT what I chose online. Even THE STAFF acknowledged the online descriptions were not accurate! So, after I had no choice but to go with a larger, more expensive car ( I was driving up to the mountains), I paid for the more expensive car and then changed my mind to stick with the smaller car. But wait..! They then realized I should've gotten a discount because I used my Visa! So I paid for the larger, more expensive car that I thought I was getting all along because it seemed more reliable than the crappy KIA (advertised as mid-size)PRINT OUT anything you reserve because this is a classic "BAIT & SWITCH"!! I WILL NOT use Advantage again! Be VERY CAREFUL if you choose to use this company!