Enterprise Rent-A-Car

Everything went off without a hitch. It was streamlined and quick. Car was clean. Can't ask for much more than that.

My experience this past weekend when renting two minivans from thur-sun was seamless. The rate was the best in town by better than 50% (pro-tip: Book early). All agents involved were professional and helpful. I'm trying to book exclusively with enterprise now and going forward. They've (regardless of local) been great as of late compared to other agencies (pro-tip: always rent at terminal. Don't rent off site.)

Beware! This location, unlike others in Austin, requires a major credit card to rent if you're not flying in/can't give them a return flight. Their online system I booked in did NOT display this tidbit prominently. Only after I was at the counter with a terse agent devoid of compassion, did I find at the bottom of the confirmation email the micro print about the need of a cc. The agent told me I should have just known.



I sent an issue/concern about all of this to customer service through their website, & never got a response.



Also, the pre-fuel option.. It only saves you $ if you typically drive around on your way to an airport in a car nearly on empty & can't schedule your trip to make refueling a priority. They didn't refund any portion for the fuel they didn't have to put in it.



Finally, the car absolutely sucked. A Dodge Dart in the same class as a Toyota Corolla? Come on! Worst ride, and so uncomfortable.



I'd honestly give this experience half a star if I could. Never again.

Since Enterprise emailed me asking me to share my latest experience with them;



Worst car rental experience ever. The power outlets in the car did not work and as I am traveling for work they were needed. I got around that. However after when I checked my credit card statement it was WAY over the initial cost. Trying to get a hold of someone to get clarification took most of my morning. Transfer after transfer, disconnections, being placed and on hold numerous times only elevated my frustration.



Of course the reason I was given was that I stole a GPS from the car. I never got a GPS as I brought my own that did not work because the outlets did not work. And to top it off when I was told I would be emailed an updated receipt there was no goodbye I was just hung up on.

Have rented from this location (AUS) several times, staff are always very friendly and courteous and have never had issues with the cars rented. My last trip I had accidently left my credit card in the returned car, on discovery the Enterprise rep called me and met me at security in airport to return card to me. Truly a good experience and will use these guys again and again.

Rental starts at counter near baggage claim...popular choice so your wait may be longer than other car companies. Car pickup is across the street on an open level...I was okay because it wasn't raining. Wait was longer here-there were enough people working, just alot of people getting cars. It was hot and they provided us bottled water. I didn't want to rent a Ford product - but actually liked it, including the trunk. I frequently rent from Enterprise so no surprises. For the first time ever, my credit card statement shows a subsequent entry for "toll charges" - can't imagine those are authorized - so will be following up with customer service. Overall a good experience.