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Email
BBB Rating
A+
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Extra Phones

Phone: (512) 423-3092

Payment method
master card, visa, debit, discover, company card
Neighborhoods
East Riverside-Oltorf, Parker Lane
Other Email

Category

Reviews

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frank.cruz.1272

06/11/2012

Overall
Not Recommended because, after...

Not Recommended because, after being a loyal customer for over 1 1/2 years I went in to get my oil topped off because my check oil light gauge came on. Because I was over the 3000 mile recommended change they refused to top it off free eventhough I told them I just needed it topped off until this coming wednsday that I get paid to come in for an oil change and lube. I understand they have a policy but they wouldn't tell me who the owner was or where I could e-mail a complaint. These idiots would rather lose a valued return customer over a quart of oil than to overlook the policy for the good of bussiness. I will take my bussiness elsewhere and let all my friends and family know how I was treated by your manager Gilardo. Thank You - Frank Cruz Sr.

Details

Phone: (512) 444-8563

Address: 1951 E Oltorf St, Austin, TX 78741

Website: http://www.castrolpremiumlube.com/Store/1549

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