El Duke Appliances

Worst scammers I have ever dealt with. First they messed up our delivery (after we had confirmed it with them 3 separate times) then when we called for the 4th time to confirm they told us that they were already on the way so we had to change the delivery address because we weren't going to be getting the keys until the next day(when it was supposed to be getting delivered) and they wanted to charge us another delivery fee of $40 to take it literally 3 blocks up the road. They didn't install or leave us the parts to install our appliances (installation is included in the delivery price) so we had to buy our own hook up for our gas dryer($70) because the one we got has a very specialized gas line. When we finally got a hold of someone there (after calling 6 times getting people that could only speak Spanish)(also we only got through because my wife's father speaks Spanish) they told us that they wouldn't refund the delivery charge or come up to install the dryer unless we paid another $40 and they told us that use the same hook up for all of their gas dryers. And that they wouldnt doing anything because "nothing was wrong with the dryer" So if they had installed it they would have been using the wrong hook ups. And now the refrigerator we bought also isn't working the temp won't go below 60 even when we have it at max and the freezer is iceing over when the temp is at normal. We've only had it for a week. Don't ever use them. they won't help you once they get your money.

I brought in my dryer that I purchased from this company because it wasn't heating. They called me a few days later and said they had fixed it and charged me $80 for the parts. It turns out that after checking my home wiring, the problem was the 220V outlet and that was the reason it didn't heat. I took pictures of all the parts on the dryer and made a mark on all of these and upon opening the back, I see all the parts are still dusty and they are the exact same parts. I was charged for basically nothing and that just comes to show this is a lying, stealing, dishonest company.

This business will lie to you if you don't know much about appliancesI brought in my dryer that I purchased from this company because it wasn't heating. They called me a few days later and said they had fixed it and charged me $80 for the parts. It turns out that after checking my home wiring, the problem was the 220V outlet and that was the reason it didn't heat. I took pictures of all the parts on the dryer and made a mark on all of these and upon opening the back, I see all the parts are still dusty and they are the exact same parts. I was charged for basically nothing and that just comes to show this is a lying, stealing, dishonest company.