Bel Villaggio Family Eye Care

On December 4, 2014 I purchased eyeglasses from Bel Villaggio Eye Care. When I asked about their refund policy, the verbal reply was "we do what it takes to make the situation right." Because this was not a straight answer, I asked again and was given the same reply three times. After they charged my Debt Card and gave me the receipt, I noticed that it stated at the very bottom of the receipt "No Refunds Allowed." At this point I had no choice, but to continue the process of obtaining eyeglasses. The 1st pair of plastic eyeglasses frames didn't fit so I returned and was given two options (1) keep the ones that don't fit or (2) choose wired framed eyeglasses and pay any price difference. I didn't really need wired framed glasses because I just purchased one a few months ago, which is why I got plastic frames in the first place. Because of their "No Refund Policy," I had to go with the wired framed glasses and pay the price difference, which was 30.00 more.

No Refund Policy: Most eyeglasses retailers offers a return policy.

Pricing: I found that the eyeglasses were above average cost. The total cost of my eyeglasses was 746.00, which I considered a little overpriced. I researched my exact eyeglasses frames and lens prescription that I purchased at Bel Villaggio Eye Care and compared them to other retailers. Bel Villaggio Eyeglasses cost: = 746.00. The average cost from other retailers was: 542.00. This is a $204.00 price difference. To my knowledge, Bel Villaggio Eye Care does not offer price matching.

Extended Wait Times: I was told by the office staff that my eyeglasses would be completed within 10 business days. Both eyeglasses, the ones that I returned and the 2nd order of eyeglasses were both completed greater than 10 business days. I ordered the second choice of eyeglasses on December 30, 2014 and it took until January 27, 2015 to receive the eyeglasses. Most eyeglasses retailers will have your eyeglasses ready within 10 business days and many will do it within 5 business days. I find this to be true rather or not eyeglass retailers have an in-house lab or not

The final receipt was inaccurate in which it had the wrong eyeglasses model on it, however, the staff could not understand my concern. My concern was simple: I paid 746.00 for eyeglasses and obtained a receipt with the wrong eyeglasses model on it, which makes it useless for warranty purposes and in a court of law.

I just feel that customers who pay 746.00 for some eyeglasses should be able to sample them for a week or so. "No Refunds" is not a good policy. I do not recommend this company, I will not be returning.