Smith Management Group

To make it short, there is a hole in our roof, which Smith Management is responsible to maintain. This has leaked and caused black mold in our condo. We have called and emailed Smith Management for the past three days and no one has replied to us. If I could give zero stars I would. This is the most negligent association I have every dealt with.

I have lived in St. Louis metro area for 30 years and have lived in 4 different associations. Two of which were managed by Smith Management Group. To be able to compare services amongst 3 different management companies as well as experience of serving on a board for 3 years, I can contest that the Smith Management Group is by far superior in all aspects of management services in the St. Louis area. They are always available, have many services for residents, and the customer service is by far superior in my opinion. I recommend Smith Management Group based on my experience and involvement with community living. As mentioned I have now dealt with 3 management companies. This is my fourth and final move in St. Louis and while shopping for an association, I asked who was managing the association as this was a partial decision maker where my wife and I would reside. I can contest that my wife and I were pleased to hear that the association we wanted to be part of was managed by Smith Management. We recently had to request some help from their staff as we recently just moved in and man, it’s great to have a company that simplifies solutions. Oh and so friendly. I feel like they care about their job, its almost as though they are a family… Anyhow, I thought it would be fare to share our experience. Thanks staff at Smith Management Group.

Our condo assn switched to Smith Management about 6 months ago, and the improvements are such a relief. The billing errors on our account were finally corrected, the lawnmowers finally started doing their job correctly, and the grounds look so much better. Many of our neighbors were really starting to let their places go, leaving personal items and trash in the halls and on their patios, but this is also being cleaned up, there is a big improvement. The property manager is very easy to talk to and seems to really know what she is doing. I am very happy our board made this change. We would like to see more features on the website, like a message board for residents, but at least I can get our bylaws now for free, and we can also pay our dues online which is really nice.

This is a follow up on the review I left previously. It was finally fixed in July and I was not billed for the service. Also, Deanna Reed contacted me to see if they could make it right. This has gone a long way to repair my perception of the company and the transition they are going through seems to be paying off!



Thanks SM!