The Honey Baked Ham Company

I was a repeat customer. I knew exactly what I wanted. There were two different prices on the same item. A difference of A DOLLAR! I brought this to the attention of the clerk and he also called the owner by phone. I wanted the lower ticked price. He refused stating it was not the price in the computer. The owner refused because it was stated"they changed the prices by hand and it was a mistake." I stated "this was not my fault." I wanted the item for the price ON THE TICKET. The clerk argued with me and stated other retail stores would agree with their position. I stated to the contrary, I too was a former store owner and if this situation was in my store I would have to give the customer the lower ticked price. The clerk stated (in front of another customer I might add) "I rest my case." You USE to own a store.



Before exiting the store I stated "it was a shame that they were willing to lose a repeat customer over a dollar!" To add insult to injury, the clerk degraded a customer in front of another customer. Believe me, I will tell everybody I know the poor customer service I received and I would never recommend them! All over a dollar, I hope that sale was worth it!

This is way better than the other pet shops I have been to. They are SO helpful with selecting what is best for my little " fur babies". They are so knowledgeable anout the products in the store and I feel assured that everything they sell is healthy and safe. The prices are great too!!! I wanted to get a healthier food for my 14 1/2 year old and they fixed me up and it was no more expensive than the well known, top selling brand I was feeding that I have learned is not as healthy as it could be. I am so glad I have found this store. Most pet stores do not carry the TRULY healthiest foods. Thank you "ALL ABOUT PETS".

not so much, sitting behind the counter pointing, that's not acceptable