Future Fitness Centers

I really enjoy being a member at FF! I usually go to the Cherryhill location on Rt.70, but have attended several others. It is never crowded. The staff if friendly and keep the facility clean. I enjoy the pool and the Sunday time when my kids can join me swimming. My favorite part is a nice sauna and steam after a hard workout. I recommend this gym highly.

Agree with the comments by other reviewers about the poor quality of the equipment at Future Fitness Centers, and they refused to accept cancellation of my no-commitment contract.

I went to Future Fitness Centers' locations in an attempt to cancel my membership, they gave me the runaround and refused to accept my cancellation. When I called FFC, I got the same runaround and refusal to accept my cancellation.

Future Fitness Centers attempted to mislead my bank by lying about my cancellation visits to FFC, claiming that some of my cancellation visits constituted use of their facilities, and falsely declared that weekend cancellations may be arranged by appointment.

Future Fitness Centers had claimed I was enrolling in a no-commitment contract, but maintains that FFC may continue billing me if they refuse to accept my cancellation.

As noted by other reviewers, some of the employees of Future Fitness Centers seem to hate FFC as much as many of the customers do.

I have been using Future Fitness in Cherry Hill 3 times a week for the past 8 years. I like the facilities especially the TV's on most of the equipment. The pool and spa are great. It is always clean and the staff friendly.

Al Smith

Overpriced and very difficult to cancel your contract. I signed up with FF in 2006, I wanted to work out with my wife & son, but couldn't afford the $99 membership fee and $37/mo for each of us. So I wanted to cancel and they reminded me of their reasonable 90 termination policy (after 7 years!). I tried multiple times to meet with a manager to do so, but no one was available or returned my call. I showed up on 4/1 to give them a cancel letter, which I found was all I had to do after being repeatedly told I had to meet with a manager. Because I was 1 day "late" I have to pay another month membership fee. Will never join there again. They make doing business with the state seem like a pleasure - horrible customer service.

WARNING: EXTREMELY HARD TO CANCEL MEMBERSHIP & RUDE ACCOUNTING DEPT.



I was a member for years and the gym itself is less than impressive. I will say that the Fusion Training was great (i think they just use the space as you pay separately, this does NOT reflect that organization)



That being said they make it IMPOSSIBLE to cancel without a headache. I moved in June and when I called to cancel they said I had to come in. But it is hard for me to get there with work and personal schedules, so finally after months of paying and several attempts to cancel over the phone they give me the main # and say I can write a letter.



Just got off the phone with the customer service and AFTER I write my letter and they receive it I have to PAY for 90 days...per my contract which i signed in 2009. That is because I am within 20 miles of an 'affiliate; gym so NOT even a Future Fitness...really!



NO ONE told me this OR Reminded me this when I spoke to the 'head' people at the Mt. Laurel location.



So they are getting almost 6 months of $$ from me and those 90 days I 'agreed' to as I initialed on my original contract. Guess you have to always remember to read that fine print!





UPDATE: SO I just got off the phone with the Account Department and she was SO Rude. I am guessing they get tons of the same complaints and she said 'that's why they have it in the contract'. ITs funny because that line of print is so small and so much smaller than the rest of the print.



The nearest 'affiliate' to me is 21.3 miles (30 minute drive). Since its under 25 miles I have to pay the 3 months.

DON'T EVEN THINK OF JOINING THIS PLACE. You may go there thinking you'll get ripped, but you're going to get ripped off!!!!! STAY AWAY.The sales pressure and tactics are intentionally deceptive!!! They are sleazy and disrespectful, but most of all they are thieves. They practice FRAUD and should be reported to the NJ Consumer Affairs Board and the Better Business Bureau. Clearly, they are in the contracts business—not the fitness business. My son and his friend were home from college this past summer and saw the $1 down $10 a month deal advertised. They were told REPEATEDLY they could join only for the three months that they were home and could cancel their memberships before returning to their out of state schools. BIG MISTAKE. Unless you get their verbal assurances in writing or tape them promising you the moon, YOU WILL BE RIPPED OFF!!!! Don't waste your time.

If you think their sales tactics are aggressive, try this on for size! If you try to cancel your membership they will bill you for three more months of membership even though you have just cancelled your contract. If you refuse to pay their outrageous fees for a service you're no longer receiving, they will take you to collections and harrass you to no end. Your credit will be affected, and they will tack on a $25 late fee for every month you are late in paying the money that is not rightfully theirs. CAVEAT EMPTOR!



Pros: The satisfaction of giving them a lousy review for the world to read.



Cons: aggressive sales, bad service, unfair contract clauses.

The Cherry Hill gym is one of the friendliest gyms that I've ever been to. I have had to overcome many obstacles in my life and having the confidence to join a gym has been one of the toughest. At Future Fitness I feel comfortable, safe and like I belong. If you can get past the 40 min orientation it's well worthe it.